The Grievance Redressal Cell

During the proceedings before the Hon'ble Supreme Court of India, Govt. of Gujarat constituted a high level autonomous Grievances Redressal Authority. The Authority provides a forum in which the affected persons resettled in Gujarat from the affected areas in the different States could get redressal of their grievances till the entire resettlement process is completed. The decisions and directions of GRA in all matters relating to grievances / complaints of PAPs / PAFs are final and binding on the State of Gujarat. GRA has taken an innovative step by installing a permanent In- House Grievances Redressal Mechanism in SSPA with the objective of building up a sensitized infrastructure within SSPA, which solely and exclusively deals with grievance redressal after following due procedure, under the direct control, supervision and guidance of GRA. This extended limb of GRA is called Grievances Redressal Cell (GRC).

This Cell has been established as an in-house grievance redressal mechanism with the objective of building up a sensitized infrastructure within the SSPA. This Cell exclusively deals with the redressal of grievances of the PAFs, and is under the direct control, supervision and guidance of the GRA. The Cell is headed by the Joint Commissioner.

For addressing grievances, applications are received and inquiries are held by the related officers. The decisions that are taken are then implemented. The PAFs are informed of their registration number so that it becomes a reference point for any future enquiry.

If the PAFs are not satisfied with the decisions taken by the GRC, they have the option of submitting an appeal to the GRA.